A Vital Role In Air Cargo
How are platform tackles tracing recovery challenges in the air cargo industry
How are platform tackles tracing recovery challenges in the air cargo industry
Airlines and Handlers are struggling with manual and fragmented tracing processes, leading to several key challenges
Limited oversight over the shipment recovery process made it difficult for airlines to quickly pinpoint and resolve issues when cargo went missing, was misrouted, or damaged. This often resulted in reactive firefighting rather than a controlled, systematic response.
Coordination with ground handlers and other partners was often slow. Critical updates (e.g. a missing shipment located at a transit hub) might take hours or days to relay, prolonging disruptions. Such delays in communication eroded the airline’s ability to meet tight connection windows and delivery deadlines.
Tracing and service recovery required extensive manual effort from multiple teams (operations, customer service, ground handling). Staff had to juggle phone calls, emails, and disparate systems to collect information. This duplication of effort was labor-intensive and prone to error.
With thousands of shipments in transit, managing tracing at scale put strain on available resources. It was challenging to prioritize incidents and monitor all recovery actions. Lacking a real-time overview, some issues fell through the cracks until they escalated into customer complaints or claims.
Increasing quality and the delivered as promised ratio of the air cargo product
Faster exception handling
Lower operational cost
Improved SLA compliance
Reduced claims exposure
Higher workforce productivity
Higher “Delivered as Promised” ratio
Reduced claims and liability cost
End-to-end visibility
Stronger partner performance management
Improved customer satisfaction
Tracing CCLP service recovery provides a centralized digital platform to manage the recovery operations for all stakeholders.
During the recovery process involved stakeholders gain insights into latest tracing actions and updates ensuring optimal visibility.
Fast real-Time tracking, communication, documentation and process defined actions to ensure time saving follow ups.
Provides real time insights on trends, contributing factors to errors enabling individual stakeholders to utilize data for continuous improvements.
Use our platform as a stand alone solution or as an integrated add on to your excisting IT landscape.
Simply share your data messages to us and we will take care of the rest.
